Complaints

​Last updated: 18/05/2020

Complaints' Investigations

 
Submitting a Complaint
 
Anyone who believes that s/he has been a victim of discrimination on the basis of:
 
 sex or family responsibilities, sexual orientation, age, religion or belief, racial or ethnic origin, and gender
     identity, gender expression or sex characteristics in employment, banks and financial institutions as well as
     education; and
 
 discrimination on the basis of racial or ethnic origin and gender in the provision of goods and services and
      their supply, as well as 
 
 in the freedom of movement for workers in the EU 
 
may submit a complaint to NCPE by filling in the form below:

                     Complaints Form in English​ or in Maltese​  

Complaints Procedure 

 The Commissioner may initiate investigations on: 
    (i) any matter involving an act or omission that is allegedly unlawful; 
    (ii) the receipt of a complaint in writing by persons who claim to be the victims of discrimination.

 Each case presented for investigation is managed with confidentiality. 

 The National Commission for the Promotion of Equality (NCPE) can only act upon complaints made in writing. 

 To lodge a complaint with any of the grounds falling within the remit of NCPE mentioned above, one may fill ​
      in the Complaints Form. Once compiled, the form must be signed and sent to NCPE. 

 Persons who wish to make a complaint but require assistance in filling in the Complaints Form, may contact
      NCPE on +356 22957850 or equality@gov.mt to set an appointment with the Complaints Section.  

 Forms are either in Maltese or English. 

 Every complaint is acknowledged in writing.

 NCPE’s Commissioner writes to the party/ies against whom the complaint was made, informing them of the
      allegations made and asking for their version of the facts. Parties concerned are requested to submit a report
      within 10 working days as per Cap. 456.

 To help the investigations, face to face interviews may also be carried out.

 The Commissioner may also summon both parties and mediate to find an acceptable solution to all involved,
      subject to consent from both parties. 

 NCPE endeavours to ensure that each complaint is dealt with in the least possible timeframes.


After the investigation, the Commissioner may:

a) dismiss the complaint;

b) find that the complaint is proved and thereupon, may:

      (i) where the action complained of constitutes an offence, make a report to the Commissioner of Police for   
          action on his part; or

      (ii) where the action complained of does not constitute an offence, call upon the person against whom the
           complaint is directed to redress the situation, and mediate between the complainant and such person to  
           settle the matter.

c) The Commission may itself refer the matter to the competent civil court or to the Industrial Tribunal for redress.

CONTACT INFORMATION:
 
 Contact Name 
National Commission for the Promotion of Equality (NCPE)
Gattard House,
National Road,
Blata l-Bajda HMR 9010
 
 Telephone
(+356) 2295 7850
​ 
 Email